Call Tracking – Features


HOW DOES CALL TRACKING WORK?

  1. We assign a call tracking phone number
  2. Call tracking phone number then set to forward to you
  3. When customers use call tracking number they are re-routed to you
  4. Since the calls route through us, we are able to log, record, and track the call

FAST AND EASY SETUP:

  • Fast Setup, No Setup Fees, No Contracts
  • Scale with Ease
  • Instant Phone Number Activation
  • Local Numbers in USA and Canada
  • 800, 888, 877, 866, 855, 844 Toll Free Numbers Available
  • We provide simple java script that plugs into your website

CALL TRACKING:

  • Unlimited Company Profiles
  • Unlimited User Accounts
  • Keyword-Level Tracking
  • Capture Full Caller ID Data
  • Hosted Call Recording
  • Take Voicemail Messages
  • Complete Caller History
  • Real Time Call Stats
  • Generate Call Details Reports
  • See Live Calls On Dashboard

INTEGRATION:

  • Google Analytics Integration
  • Google AdWords Integration
  • Word Press
  • KISSmetrics
  • 320+ Third Party Integrations
  • API and Webhooks

CALL ROUTING AND DISTRIBUTION:

  • Auto Attendant Builder
  • Customize Call Flow
  • IVR Allow callers to respond by dial prompts
  • Whisper Messages
  • First Available
  • Multi-Ring
  • Round Robin

INSTANT NOTIFICATIONS:

  • Email Call Notifications
  • Trigger Events with Email or SMS Alerts
  • Voicemail Transcriptions
  • Lead Scout ($500/month lead capture and tracking software)

OUTBOUND APPS:

  • Click to Call Buttons
  • Automated Outbound Dialer
  • Web Softphone Dialer

CALL ACCOUNTING:

  • Call Accounting Codes
  • Phone Code Report

SECURITY

  • Multi-Level User Permissions
  • Block & Filter Calls
  • Clients can only access their own call data